Returns & Refunds police
Shipping Information
🚚 Delivery Fees
Inside Cairo: 85 EGP
Outside Cairo: 100 EGP
⏱ Delivery Time
Orders are delivered within 5–7 business days (weekdays only) from the order confirmation date.
Our team may contact you before shipping to confirm delivery details.
Order Inspection on Delivery
👀 Check Before Receiving
You are allowed to see and inspect the item when the courier arrives.
If you decide you do not want the item, you may refuse it and only pay the delivery fee.
No additional charges will apply in this case.
Order Cancellation
❌ Canceling an Order
Orders can be canceled within 7 days from the order date.
Please contact us with your order number as soon as possible.
Orders that have already been shipped cannot be canceled.
Returns & Exchanges
🔄 Return Policy
Returns and exchanges are accepted within 3 days of receiving your order.
Items must be unused, unwashed, and in their original condition with tags attached.
🚫 Non-Returnable Items
Worn or damaged items
Items without original tags
💰 Refunds
Refunds are processed after the returned item is received and inspected.
Shipping fees are non-refundable.
Damaged or Wrong Items
If you receive a damaged or incorrect item or wrong size, please contact us within 24 hours of delivery with
clear photos so we can resolve the issue quickly.
Contact Us
For questions about shipping, returns, or cancellations, please reach out via:
please send mail to collectionrkcollection@gmail.com
📞 Customer Support during business hours